You can try getting refunds on games even if it's over 2h, it'll prob get denied but for some things they do actually give later refunds. Like iirc No Mans Sky was refunded to people even if they had way over 2h and I think they might be lenient on technical difficulties too.
Not quite the case, re: No Man's Sky.
They actually don't do 'freebies' like that very often anymore. They did at the start, mostly for games you bought ages before they finally added a refund policy. But now you pretty much have to be within the 2 hours/14 days deadlines.
Both of those.
Playtime 2 hours or less.
Purchased within the last 14 days.
Zero exceptions - even for the absolute trainwreck of false advertising and blatant lying seen with NMS. :^)