We're bound to have some issues with the new version of the site for some time while we adjust to everything, so this thread will help keep track of them. It was getting hard to keep these organized when they were mixed into the Bulletin Board thread. You can use this thread to check on previously reported issues or report things that you think me need to be addressed. Also feel free to ask questions about changes if you're not sure.
What is TBT 3.0? What is XenForo?
TBT 3.0 is what we're calling this new version of The Bell Tree. XenForo is the name of the forum software that powers the forum. The previous version used vBulletin.
Where are bells and collectibles?
Like we previously announced, these two systems are being imported after we're live on the new site, so we're still working on moving them over.
Why can't I use my animated avatar?
Since this is tied to the shop, it won't work until the shop/collectible system is back.
Where is my user title color?
Same as above, this is tied to the shop and will return shortly after the shop system is back.
Why can't I use my avatar width extension?
It was announced that this item would be retired. We will have compensations for users who purchased it shortly after the shop system returns.
Why did my avatar disappear?
Some users' avatar did not import to XenForo. We suggest you reupload it on your own. If you no longer have the image, we may be able to retrieve it for you on a case-by-case basis.
It's limiting the amount of images I can use in a post.
This has now been changed to match the previous settings.
I'm not getting any emails.
This was a known issue in the first few hours of the new site, but it was since fixed. Some users are still reporting that emails are now showing in their spam folder. Please let us know here if you notice any changes so we can better understand the issue as we continue looking into it today.
Why is everything so bright?
This was something a few people asked when TBT 3.0 launced in the middle of the night. We currently only have the day theme up at the moment, but the time changing and night versions will be added within a few weeks.
Why is everything smushed together on mobile?
This is an intended feature that many people are using and liking. Zooming in and out while browsing the site is no longer needed since everything changes size on mobile devices. Some users who are use to the wider desktop layout have mentioned that they would rather continue zooming in and out instead of using the mobile version. While this is not currently possible, we'll look into it.
I'm missing some feedback ratings.
We're aware of this and looking into it.
Names aren't displaying from older likes.
We're aware of this and looking into it.
What is reaction score?
This is a sum of reactions (likes), but we do not plan to keep this feature on the forum.
Now that we have a reaction system, where are they?
We're only starting with two different reactions, but will add more soon. The previous version only had one (likes).
I'm former staff, why isn't my name green anymore?
While we're intentionally removing the green names, we are still planning to redo the user group in order to signify retired staff in some way. For now we left all retried staff in the regular user group, but this will change within the first few weeks.
Why does my user title look so weird?
Certain symbols didn't import from vBulletin correctly. For now, the fastest way to fix this would be to just change it yourself.
Why does my signature say SIGPIC?
This was an outdated method vBulletin used to put uploaded images into signatures. You'll have to reupload the image by editing your signature here.
Miscellaneous feature requests we can look into:
Reported but uncomfirmed things we need to test more:
What is TBT 3.0? What is XenForo?
TBT 3.0 is what we're calling this new version of The Bell Tree. XenForo is the name of the forum software that powers the forum. The previous version used vBulletin.
Where are bells and collectibles?
Like we previously announced, these two systems are being imported after we're live on the new site, so we're still working on moving them over.
Why can't I use my animated avatar?
Since this is tied to the shop, it won't work until the shop/collectible system is back.
Where is my user title color?
Same as above, this is tied to the shop and will return shortly after the shop system is back.
Why can't I use my avatar width extension?
It was announced that this item would be retired. We will have compensations for users who purchased it shortly after the shop system returns.
Why did my avatar disappear?
Some users' avatar did not import to XenForo. We suggest you reupload it on your own. If you no longer have the image, we may be able to retrieve it for you on a case-by-case basis.
It's limiting the amount of images I can use in a post.
This has now been changed to match the previous settings.
I'm not getting any emails.
This was a known issue in the first few hours of the new site, but it was since fixed. Some users are still reporting that emails are now showing in their spam folder. Please let us know here if you notice any changes so we can better understand the issue as we continue looking into it today.
Why is everything so bright?
This was something a few people asked when TBT 3.0 launced in the middle of the night. We currently only have the day theme up at the moment, but the time changing and night versions will be added within a few weeks.
Why is everything smushed together on mobile?
This is an intended feature that many people are using and liking. Zooming in and out while browsing the site is no longer needed since everything changes size on mobile devices. Some users who are use to the wider desktop layout have mentioned that they would rather continue zooming in and out instead of using the mobile version. While this is not currently possible, we'll look into it.
I'm missing some feedback ratings.
We're aware of this and looking into it.
Names aren't displaying from older likes.
We're aware of this and looking into it.
What is reaction score?
This is a sum of reactions (likes), but we do not plan to keep this feature on the forum.
Now that we have a reaction system, where are they?
We're only starting with two different reactions, but will add more soon. The previous version only had one (likes).
I'm former staff, why isn't my name green anymore?
While we're intentionally removing the green names, we are still planning to redo the user group in order to signify retired staff in some way. For now we left all retried staff in the regular user group, but this will change within the first few weeks.
Why does my user title look so weird?
Certain symbols didn't import from vBulletin correctly. For now, the fastest way to fix this would be to just change it yourself.
Why does my signature say SIGPIC?
This was an outdated method vBulletin used to put uploaded images into signatures. You'll have to reupload the image by editing your signature here.
Miscellaneous feature requests we can look into:
- Pagination above thread (in addition to below) on mobile
- Borderless BB Code tables
- User-set number of posts displayed per thread
Reported but uncomfirmed things we need to test more:
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(Would they be added back)?
