Your inbox was fully so here's the message:
"Oh boy, I have some good news and bad news.
I tried to hold Ruby as long as I could, but she moved out before the day was over and reset.
But she's still 'in the game' since she was voided. Once I'm able to fully cycle villagers, I'll be able to recruit her back into my town and put her up for adoption again. I apologize for this, this wasn't supposed to happen."