That is just a huge face palm. I'm so sorry they're making you go through that. It's stuff like this that make people believe that they have the power to heal, but don't. They said the same to my mum; when she was wheel chair bound, they refused to help her get an electric wheel chair, because if she's supposed to be trying to walk again, it would be a waste of money. She's half paralyzed. I swear they'll find any reason at the bottom of the barrel to not help and keep their money. You're in my prayers love. It must take a very strong woman to try to overcome this <3