I have been playing PC on and off since it came out and I'm level 51. I've literally never had any technical problems with it but starting yesterday it's about a 50% chance that my iPad will restart itself while I'm playing. I have a 4th gen iPad and I'm using iOS 10.something. I believe there was a bug fix update last night; anyone else having any problems? Thanks.
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Anyone else getting device resets?
- Thread starter NiamhACPC
- Start date
MopyDream44
Senior Member
I have an iphone 6 and I find that my phone will crash every so often. I just reopen the game when it happens, as it doesn't happen often enough to get in the way of playing the game. Couldn't hurt to send a report to Nintendo though in case it's a game bug that needs to be fixed.
ArtsyDreamer
Senior Member
It’s not just me? I play on an iPad Air 2, and and it’s restarted while I was playing PC every day for the past few days... I hope they fix this soon 
It’s not just me? I play on an iPad Air 2, and and it’s restarted while I was playing PC every day for the past few days... I hope they fix this soon
The response to my ticket was interesting. They gave the usual suggestions, all of which I had long since tried (closing all apps, hard reset, etc. etc.), but did acknowledge that there seems to be a problem and it's based on issues with Internet load. This actually makes sense to me because I've noticed that it happens when the game is accessing the server (the little white circle in the lower right of the screen is turning). They said that they are working on it but they don't think a fix is coming immediately.
I gotta say, Nintendo's customer service is pretty great. I really appreciate this kind of honest response other than a generic "Oh well problems happen try restarting your iPad" which is almost always the answer. I've used their phone support too and it was excellent. This is not something I normally expect from game corporations anymore.
I've had some better luck since the crashes first started but I have since downloaded the game onto my phone for when I get fed up. I notice that on my phone, the game hangs very slightly during the same moments that would normally reset the iPad so I'm doubly satisfied that it's a bug on their end.
ArtsyDreamer
Senior Member
The new update seems to have brought this glitch back Last time, I noticed that it only happened during or after talking to a villager at the river, and it seems to be the same this time around- as long as I avoid the villagers camping at the river, I’m fine
Last time, I noticed that it only happened during or after talking to a villager at the river, and it seems to be the same this time around- as long as I avoid the villagers camping at the river, I’m fine
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The new update seems to have brought this glitch back
I have been speaking to villagers at the river and I haven’t encountered any of the issues stated in this thread. I’ve actually never had any issues in the past, along these lines.
The new update seems to have brought this glitch back
Yeah, it's been happening to my mom, but weirdly enough not to me this time. I think it has to do with their own server issues, because it always happens when the game queries the server. When I had the problems it was often at the river, but definitely not always.
I have an iPhone 6s Plus running on iOS 11.2.6 and ya, I have never had any of the issues listed here. So maybe the glitch isn't due to the updates from the game itself ? I don't know, just a guess.
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Nintendo themselves said it was on their end and they don't have an estimation for a fix.
Last time, I noticed that it only happened during or after talking to a villager at the river, and it seems to be the same this time around- as long as I avoid the villagers camping at the river, I?m fine
So when this first started happening to me, it happened all over the place, and sometimes it was talking to a villager but sometimes it was catching a fish.
Then the update came that stopped it altogether.
Since the most recent update, it's started happening again...but this time it's exactly as you say: only ever when I'm talking to a villager at the river.
Just thought I'd throw more data points into the thread.
KaydeeKrunk
The Late Great Turt
Yeah, since the fishing tourney began I've been having a hell of a time trying to get on. I get the errors a few times here and there, but now I'm getting dozens in a row before the game actually decided to start up... :/
MopyDream44
Senior Member
My game has been crashing a lot since the last update, and I thought it was at random times; however, after reading this, I also noticed that the crashing seems to be triggered by the river map. Sometimes it crashes when I enter the river map, sometimes it crashes when I'm fishing in the river, and sometimes it crashes when doing jobs for campers in the river map. I will try to keep my eye on it to see if it happens at other times. Since this seems to be happening to multiple people, I suspect it's likely being worked on already, and will be resolved with the next update.
Since this seems to be happening to multiple people, I suspect it's likely being worked on already, and will be resolved with the next update.
Yeah, upthread I posted Nintendo's response when I first reported the bug, a few updates ago. They know about it and they're working on it but it doesn't sound like there's going to be a fix soon.
TamaMushroom
Senior Member
Speaking of such, I was experiencing some error codes when I was at the river location about a week and a halfish ago. It is not happening anymore since the start of last week, though!
Yep, I get that too.
And this is a new one: I was upgrading the harmonious fountain amenity from level 1 to 4 and each time I did it, the game simply crashed. No error message, but no device reset either. I have a feeling this is a separate bug.
After the latest major update I noticed that every time one of my villagers hit max level the game crashes and if I max an amenity it also crashes. I got the game as soon as it came out and have maxed both villagers and amenities before and have never experienced a single crash until now and this one occurs every time. I've got a Galaxy S7 Edge so I'm not sure if anyone else has encountered this, but it is atleast a consistent crash :/
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