This was my first week of work, and my first job EVER. Lemme just day, the whole situation the woman was given was weird. She was told to call back at 5pm to place the cake order, which is total bogus, cause that means someone in customer service told her that. You shouldnt have to 'call back' esp when the decorators have went home for the day. So she's on the phone, wanting a bridal shower cake at like 7am the next day, and it's like late 5pm as I'm taking the call. I tell her cakes have to be ordered 24 hours in advance. In my mind, I'm doing as I'm told, cakes have to be ordered 24 hours in advance. She gets mad at me, asking for a manager. I unfortunately have to tell her my manager went home for the day, and she demands to talk to the store manager. So, again, my first WEEK of working, I dont know how to page the store manager, so I have to tell her that and if she calls customer service and asks for the manager she can get him like that.
Later the store manager comes in saying a customer complained about me, saying I was rude and didn't know anythin. As I'm telling the situation to my dad later, I feel on the verge of tears, because this was my FIRST job, FIRST week of work and already a customer complained about me; I didnt want to loose my job already. In my defense, I was over whelmed and 'doing as I was told'. In that case thou I was being a alittle too literal with the 24 hour advance thing.