Animated avatar not working

[Ley]

Hello, I just bought the animated avatar add-on with sea shells but when I try to upload a gif avatar it says that I can't.

Is there a way to fix this? Thanks!

 

[Luxen]

Hello, I just bought the animated avatar add-on with sea shells but when I try to upload a gif avatar it says that I can't.

Is there a way to fix this? Thanks!

How big is the avatar you're trying to use?
If it's not 100x100 pixels or less, the image gets resized and the animation doesn't work.

But, since you said it isn't outright letting you use/upload one, then that probably isn't the issue at hand here. Have you tried uploading something else?

 

[akidas]

i'm having the same problem! its 100x100 and says i don't have permission but i've had the add on for years!!

 

[Stil]

i'm having the same problem! its 100x100 and says i don't have permission but i've had the add on for years!!

They might re-implement this, but because there was a re-haul to the website, they may have removed the feature entirely. Lets wait a week or two to let the Devs work it out.

 

[Stil]

They might re-implement this, but because there was a re-haul to the website, they may have removed the feature entirely. Lets wait a week or two to let the Devs work it out.

worst case scenario, they reimburse us the TBT.

 

[Jeremy]

It will come back when the shop and bell system do.

 

[trickyfox]

It will come back when the shop and bell system do.

What will happen for the people who had it before and it’s not working now? Will their avatar images come back to what was before, or they’ll have to reupload it?

 

[Jeremy]

What will happen for the people who had it before and it’s not working now? Will their avatar images come back to what was before, or they’ll have to reupload it?

They will have to reupload them, but we should be able to help users on a case-by-case basis if they no longer have the image.

 

[trickyfox]

They will have to reupload them, but we should be able to help users on a case-by-case basis if they no longer have the image.

Thanks, that's exactly my issue - i no longer have the image. How is it possible to get it back? thank you!