PSA to all the people who ordered off amazon... (MAJOR DEVELOPMENT)

[pocky]

So I pre-ordered the Switch on February 4th. Got an ETA for March 17th.

On March 14th I began to worry when I saw that they still hadn't shipped my order. Contacted support and they assured me that everything was fine. My payment was set as "pending" on my card.

This morning on March 16th I contacted support again at around 3AM again they told me that everything was fine and that my order would be shipped within 6 hours. 7 hours passed and my order still hadn't shipped so I contacted support again.

Apparently even though I have waaaaayyyy more than enough in my bank to cover the charges they just went ahead and cancelled my payment. I had to set up a different payment with another card (so glad I have two different bank accounts) Could take up to 24 hours to process the card change so it definitely won't arrive on March 17th as expected.

Really don't know what's going to happen now, crossing my fingers that my pre-order wasn't cancelled because of this mistake. But I figured I should warn you guys just in case someone is still waiting for the order to be shipped and might not know that Amazon didn't accept their payment for whatever reason.

edit: I use Chase Bank if it makes a difference.

edit 2: I called Chase, they told me that Amazon didn't even attempt to take the money from my card. They asked for it to be approved, Chase approved it and then they just didn't take the funds. So this was an error on Amazon's part.

edit 3: I talked to Amazon again after talking to Chase, they blamed Chase. But I'm taking Chase's side on this. Basically the transaction showed up as "pending" yesterday, but today it completely banished. Chase told me that the fact that it banished means that they approved the charge but that Amazon didn't take it for some reason. Apparently when a transaction is cancelled from Chase's end it stays on my statement and it will say "cancelled" next to it. The fact that it disappeared completely means that Amazon didn't attempt to take it.

edit 4: Saw some people on reddit complaining about not getting their switch shipped and asked them to check their statement. The payment that was set as "pending" disappeared from their statement as well. This is proof that Amazon was the one to **** up. Apparently this is mostly affecting the first batch of pre-orders. People who bought theirs from the March 13th restock were unaffected.

edit 5:

 

[PeeBraiin]

I Know that Amazon has been cancelling orders for the switch. Many of them are being backlogged. It seems like they took too many orders. I’m sure the coronavirus stuff is not helping either, since everything is being delayed

 

[pocky]

I Know that Amazon has been cancelling orders for the switch. Many of them are being backlogged. It seems like they took too many orders. I’m sure the coronavirus stuff is not helping either, since everything is being delayed

Looks like this might be the case with my order. People kept telling me not to worry when I made my thread on Saturday. Sucks too because I was one of the first people to pre-order on February 4th. I snatched a pre-order as soon as it was available. Sucks even more because I already had a GameStop order secured and I cancelled it to favor Amazon because they've always been more reliable.

 

[twinkletoes]

It's also weird when I'm hearing about people that ordered off amazon a couple days ago & are getting their shipments soon/already got them. It seems like people that got a preorder early are left in the dark...? Sorry to hear about this.

 

[pocky]

It's also weird when I'm hearing about people that ordered off amazon a couple days ago & are getting their shipments soon/already got them. It seems like people that got a preorder early are left in the dark...? Sorry to hear about this.

I pre-ordered on February 4th as soon as it was available so unfortunately I don't think anyone is safe. Disappointed because I had originally pre-ordered from GameStop too and I cancelled that in favor of Amazon.

My delivery date was changed to Arriving Mar 19 - Mar 20.... so I'm hoping this mean that my order is not completely cancelled.

- - - Post Merge - - -

update: I spoke to live support again.

The person wanted to cancel the order and have me do a whole new order but I had to talk him out of it. He did something and the ETA changed to "Arriving Mar 19 - Mar 20" but I don't really know what to make of this. I have the feeling that my order was completely cancelled and that Amazon just hasn't gotten around to processing that yet.

I'm going to make some calls to my local GameStops to see if by chance they have anything on stock. Doubt it, but it's worth a shot.

 

[twinkletoes]

I pre-ordered on February 4th as soon as it was available so unfortunately I don't think anyone is safe. Disappointed because I had originally pre-ordered from GameStop too and I cancelled that in favor of Amazon.

My delivery date was changed to Arriving Mar 19 - Mar 20.... so I'm hoping this mean that my order is not completely cancelled.

Is there any chance you can get it in person? I'd try that while you're waiting unless you're 100% sure it's sold out.

 

[jiojiop]

I sorta felt this might become a fiasco when we learned that you can't transfer your save files from one switch to another, since the launch of the AC-themed Switch is so close to release date of the game outside of Japan. But I didn't anticipate it would be this bad with coronavirus going on.

It really sucks if you can't play on launch day because your system hasn't arrived. That's unfair.

 

[xTurnip]

I’m sorry Pocky. :c

 

[Jhine7]

Good luck to all those involved!

 

[pocky]

I sorta felt this might become a fiasco when we learned that you can't transfer your save files from one switch to another, since the launch of the AC-themed Switch is so close to release date of the game outside of Japan. But I didn't anticipate it would be this bad with coronavirus going on.

It really sucks if you can't play on launch day because your system hasn't arrived. That's unfair.

I don't mind if it arrives late since I was planning on having two islands anyway. My concern is that it's probably been cancelled and Walmart just hasn't gotten around to processing it just yet. I can't imagine why else they wouldn't take my money. Can't blame the Coronavirus either because I've made multiple purchase through Amazon this week and they've all gone through without issue.

Is there any chance you can get it in person? I'd try that while you're waiting unless you're 100% sure it's sold out.

Just called my local GameStops and they don't have it either. Walmart also sold out. I'm out of luck.

 

[The Pennifer]

This is my experience: I tried to order from TSC in Canada on a payment plan March 9 ... after much time in hold and much frustration I decided to cancel my order and try Amazon.ca on Saturday March 14 which I ordered successfully
I’m sorry for those who Amazon let down ... Is there a difference between Amazon Canada and Amazon US?
I live in a small town north of Vancouver on the coast and it looks like my switch was probably from a warehouse in Vancouver BC

Here is My shipping notice:
Arriving Wednesday
Ordered Saturday, 14 March

Shipped Sunday, 15 March
Is in transit arriving Wednesday

 

[meo]

I'm really sorry to hear. I hope everything comes through for you and they truly fixed it.

I definitely knew this console would go fast hence why I preordered immediately. However, I didn't anticipate the stress that came with preordering. It feels like everything is so disorganized which may be due to the current hysteria but, even still, it's frustrating.
I had issues with Walmart but luckily we were still able to get it.
Though going forward I think any game console I preorder again will be through gamestop since they deal in games/consoles solely. Target, Walmart, and Amazon all seem to be such a mess with how they handled preorders.

 

[jiojiop]

I don't mind if it arrives late since I was planning on having two islands anyway. My concern is that it's probably been cancelled and Walmart just hasn't gotten around to processing it just yet. I can't imagine why else they wouldn't take my money. Can't blame the Coronavirus either because I've made multiple purchase through Amazon this week and they've all gone through without issue.

Not for Amazon not shipping it, but for sellers perhaps not getting as many as they thought they would get. They did have shortages in Asia, so who knows.

 

[pocky]

I'm really sorry to hear. I hope everything comes through for you and they truly fixed it.

I definitely knew this console would go fast hence why I preordered immediately. However, I didn't anticipate the stress that came with preordering. It feels like everything is so disorganized which may be due to the current hysteria but, even still, it's frustrating.
I had issues with Walmart but luckily we were still able to get it.
Though going forward I think any game console I preorder again will be through gamestop since they deal in games/consoles solely. Target, Walmart, and Amazon all seem to be such a mess with how they handled preorders.

Apparently other people on reddit had the same thing happen. The charges disappeared from their card as if they had never existed.

Also seems like this mainly affected pre-orders. People who bought from the March 13th restock were unaffected.

 

[meo]

Apparently other people on reddit had the same thing happen. The charges disappeared from their card as if they had never existed.

Also seems like this mainly affected pre-orders. People who bought from the March 13th restock were unaffected.

Yea, I saw that as well. That's what really upsets me. It seems like mostly the people whom ordered early in the first few days are getting the short end of the stick. While people whom ordered on midnight restock or went into stores upon opening on the 13th walked away with them. I did see a few whom ordered target's restock got cancelled though. Just annoying.

 

[pocky]

Well, I contacted support again and straight up told them that there are multiple people having the same issue as I am. Here is what I got:

 

[meo]

Well that's worrisome.

I wonder if they're just parroting it's out of stock in terms of their page being out of stock and no more orders. Or if they literally mean their warehouse has no stock to ship and is waiting for replenishment. Hopefully the former and they have your switch ready to ship.

 

[Marmalade B]

So after arguing with someone from Canadian Amazon’s Customer Service for 17 minutes, he’s telling me that the release date is now March 20 for Amazon CA and that’s when it’ll ship. We went back and forth about it being the release date of March 13 and his reply was even if that was the case, they have 0 stock in their warehouse and it would not be coming in until March 20.

- - - Post Merge - - -

This is my experience: I tried to order from TSC in Canada on a payment plan March 9 ... after much time in hold and much frustration I decided to cancel my order and try Amazon.ca on Saturday March 14 which I ordered successfully
I’m sorry for those who Amazon let down ... Is there a difference between Amazon Canada and Amazon US?
I live in a small town north of Vancouver on the coast and it looks like my switch was probably from a warehouse in Vancouver BC

Here is My shipping notice:
Arriving Wednesday
Ordered Saturday, 14 March

Shipped Sunday, 15 March
Is in transit arriving Wednesday

Are you getting the regular switch or the New Horizons Switch?

 

[pocky]

So after arguing with someone from Canadian Amazon’s Customer Service for 17 minutes, he’s telling me that the release date is now March 20 for Amazon CA and that’s when it’ll ship. We went back and forth about it being the release date of March 13 and his reply was even if that was the case, they have 0 stock in their warehouse and it would not be coming in until March 20.

- - - Post Merge - - -



Are you getting the regular switch or the New Horizons Switch?

I think they're probably getting the New Horizons Switch. Heard from multiple people who ordered theirs on March 14th and got it shipped. Apparently it's the pre-orders they messed up on.

At least it's reassuring to know that they also told you of a March 20th restock. Well, for me they said March 19th. But I'm in the US, so maybe there will be another restock after all.

I just don't know how they'll handle my order when it's supposedly already been in a box ready to be shipped according to their system.... I'm worried that the restock will arrive but that they wont ship from those to me because they'll think that mine is already packaged.

 

[Marmalade B]

What I don’t understand for you is that you ordered feb 4 and you still haven’t received your’s. Like did they overlook your’s completely and are waiting for the next shipment?
Have you asked them to change that info? I’d be fighting for it; we’ve waited to long already. >_>