Sorry, not sure if this have been said, but I will say it anyway: I think when you are in the office and you speak to Shizu, she says: how can I help you? And then a list of options pop up with things like: add building/decoration, villager's requests/praises/complaints and town rating. (Or a name like that). If you click the add decoration option, a menu pops up and you choose what you would like to add: for example: a bench. Then you go outside with Shizu following you until you found a spot to put your bench. If you click Town Rating, maybe this is something to do with the perfect town and you go outside (she rates it first), following Shizu, where she points out the places in town that needs improving. What do you think?
Lots of love,
Cherrypie